We want you to be completely satisfied with your purchases and we know that you may be not satisfied with an item you have ordered. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your delivery note or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
14 days return policy
As a consumer, you have the right to withdraw from your order and cancel your contract within 14 days of delivery, without being obliged to state any reasons. Then you have a period of 14 days to return the items(s) that are not suitable: please click here to know more about how to return items to us and fill out the online Withdrawal & Return form.
Following our Terms & Conditions, you must return the item(s) in perfect condition, no worn or damaged and in original packaging. Otherwise, the return will be considered non-compliant. Please note that you will be responsible for the cost of returning unwanted items.
All returns should be sent to:
Entrepôt Deret on behalf of Greenweez
645 rue des châtaigniers
Bâtiment E-porte 24
Please make sure your order number appears on the outside and inside of all packages.
Incomplete or damaged items
If you receive incomplete or damaged items, please contact us in the next 72 hours by email at firstname.lastname@example.org or by post to Greenweez, Customer Service, 301 rue des Marais, 74410 Saint Jorioz, France. You can also report any incident to our Customer Service using our online contact form: click here.
In the absence of postal mail or email, no request for refund or product exchange will be taken into account. We also recommend you to send an email to Greenweez Customer Service indicating your order number and describing precisely the condition of your order (missing items, damaged items...). You can also send a photo of the package or the damaged products.
Not as described items
If an item does not correspond to the item you have ordered, please fill in our contact form or call our Customer Support team, we will reply as soon as possible: click here.
If you receive a faulty item, or encounter problems with an item purchased on our website, please go to My Account > Order Tracking > Faulty / Defective product under warranty and complete the online After Sales request form. After approval of your request, our Customer Service team will send you the procedure to return faulty item(s) to us. Please do not return the merchandise without prior consultation with us, as that would significantly delay the procedure.
The after-sales service is provided by the manufacturer of the product. If you complete and submit the After Sales form, your right of withdrawal is no longer applicable (the 14-day period has expired) and you agree that the product you wish to returned is still under warranty.
If the default subject of the claim is not approved by us, or if the warranty does not apply, the return costs will be charged to you.
Please note that the costs for returning the item to us are non-refundable, unless you are returning an item because of an error on our part or because it is damaged or faulty. In these cases, we will be happy to refund the delivery charges incurred in sending the item to you and we will reimburse your costs in returning it to us.
We aim to process the returned items promptly. You can expect a refund in the same form of payment originally used for purchase. All refunds will be processed within 12 working days of us receiving your Withdrawal & Return request form. Please note that we might defer the refund until receiving the goods or the proof that the products have been returned to us.